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Employee Assistance Program

Our Employee Assistance Program (EAP) enables workplaces across Australia, including Sydney, Melbourne, Brisbane, Perth, and Adelaide, to provide their employees and qualified family members with confidential counselling and wellbeing services delivered by professional psychologists.

Employees can opt to set an appointment for in person session at our many offices nationwide or set up a telehealth EAP appointment. Appointments are available during business hours and into the early evening. For crisis counselling and critical incidents, our psychologists are available 24 hours per day, 7 days per week.

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Our Employee Assistance Program Services

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Psychological Support and EAP Counselling Services

Our psychological support and counselling service provides vital and confidential support to improve the mental health, resilience, and wellbeing of individuals.

We offer EAP support for a wide range of issues people face at work or home, including:

  • Depression and anxiety
  • Stress management
  • Family or relationship problems
  • Children's and adolescents' mental health
  • Work-related issues (like bullying, conflict, and redundancy)
  • Alcohol or other substance use problems
  • Grief and loss
  • Trauma
  • Other personal or work-related concerns

All sessions are conducted by psychologists or relevant professionals and can be face-to-face, online or via phone using a friendly, caring approach that focuses on practical solutions.

Benefits of providing employees access to psychological counselling and support:

  • Saves employees from having to wait a long time for an appointment at a general practitioner's office in search of a psychologist or other certified mental health professional. Many may find it too tough and time-consuming, so they proceed alone.
  • Enables employees to access psychological and counselling service sooner, which may reduce the likelihood of longer-term poor mental health outcomes.
  • Supports employee engagement and retention and reduces psychosocial risk in the workplace.

Employers may also arrange for us to carry out Welfare Checks with employees for whom they have concerns, whether this is following a Critical Incident, or other stressors. This can be important in determining what additional support their employees may need in moments of crisis.

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Frequently Asked Questions Why Choose Altius?
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Manager Assistance Program (MAP)

Managers experience new challenges daily and may have to make difficult decisions that affect their employees.

Our Manager Assistance Program (MAP) is an essential component of our employee assistance services, designed to support workplace managers and supervisors across Australia. It assists with issues such as:

  • Concerns about an employee's fitness for work
  • Organisational change management
  • Handling difficult behaviors
  • Workload management
  • Addressing poor mental health in the team
  • Stress management techniques

Our senior psychologists provide friendly and caring support focused on providing practical solutions. 

Appointments are available at short notice to provide managers/supervisors with the advice they need to respond to an issue. We get to know our clients and the culture of the organisation so we can ensure the advice is tailored for every client. 

Benefits of our Manager Assistance Program:

  • Can provide managers with confidence, peace of mind, and enhanced leadership skills. All these attributes support the manager and their current and future staff.    
  • Is delivered by our senior psychologists experienced in supporting a positive organisational culture.
  • Educates managers on the key attributes shared by successful people managers. 
  • Offers guidance on how managers can best support teams by providing a safe working environment, communicating effectively, monitoring the health and welfare of their team, addressing performance issues appropriately, and operating within your organisations’ WHS/OHS policies.
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Frequently Asked Questions Why Choose Altius?
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Wellbeing Support

Prevention is always better than cure. Our employee support services focus on holistic wellbeing to invest in your team's future health and happiness. Employees are impacted by a range of difficulties that can affect their mental and/or physical health. Having access to a wellbeing program, can provide encouragement or knowledge to improve their situation. 

Some of the most common factors that impact a person’s wellbeing include physical issues, poor nutrition, financial concerns or legal matters. Providing advice on a personal matter can pay dividends in terms of loyalty to the organisation and positive word of mouth.  

Altius Group wellbeing support:

  • Is based on a holistic approach to wellbeing.
  • Draws on the combined skills and knowledge of our allied health professionals with diverse backgrounds across psychology, physiotherapy, exercise physiology and rehabilitation.
  • Is always tailored to meet the concerns and goals of the individual.
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Employee Assistance Program F Altius Group

Need help finding the right EAP services? Speak with an expert.

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Why choose Altius Group for your Employee Assistance Program?

We're one of the few national EAP providers offering face-to-face counselling sessions with qualified psychologists across Australia.
Clients have the choice of in-person or telehealth appointments. 
Altius Group only uses psychologists to deliver EAP services.
We’ve carried out over 1 million EAP counselling and wellbeing sessions.

Frequently Asked Questions About Our EAP Services

An Employee Assistance Program (EAP) is a free, confidential counselling service provided as an employee benefit. Our EAP offers access to professional psychologists and other health and wellbeing support services, including nutrition, exercise, legal, and financial coaching, for employees and their family members. 

How it works: 

  1. Employees can schedule appointments for in-person sessions at our nationwide offices or opt for telehealth EAP appointments.
  2. Sessions are available during business hours and early evenings, with 24/7 crisis counselling for critical incidents.
  3. All sessions are conducted by qualified psychologists or relevant professionals, using a friendly and caring approach focused on practical solutions.
  4. Services can be accessed face-to-face, online, or via phone, providing flexible options to suit individual needs.

Altius Group's EAP aims to improve mental health, resilience, and overall wellbeing of individuals in the workplace, offering vital and confidential support. 

Employee Assistance Programs (EAPs) typically offer a comprehensive range of support services to help employees manage personal and professional challenges. Our EAP services cover: 

Mental Health Support 

  • Counselling for depression and anxiety 
  • Stress management 
  • Trauma support 
  • Grief and loss counselling 

Personal and Family Support 

  • Relationship and family problem counselling 
  • Children's and adolescent mental health services 
  • Substance use problem assistance 

Workplace Issues 

  • Conflict resolution 
  • Bullying support 
  • Work-related stress management 
  • Redundancy support 

Holistic Wellbeing Services 

  • Nutrition guidance 
  • Financial advice 
  • Legal consultations 
  • Rehabilitation support 

Our approach is holistic, personalised, and delivered by experienced allied health professionals, focusing on individual needs and goals to support employees' overall mental and physical health. 

No, the EAP is paid by the employer so there is no charge to the employee. However, once the individual’s EAP allocation has been exhausted, they may choose to continue sessions privately.
The Manager Assistance Program can assist in answering any questions you have. You may not know how to respond to a staff member when they have a difficult request. Delivering bad news to an employee can be difficult to do and take an emotional toll. Knowing how to word it and deal with the outcome of the conversation can help. 
Trust is an essential element of this process. PeopleSense by Altius Group is always concerned about client and employee privacy, as such confidentiality is guaranteed. No personal details or issues raised during the counselling sessions will be communicated to another party without the consent of the employee, except in cases where there is concern for an individual’s safety and wellbeing.
Please refer to our confirmation email and/or SMS message for your appointment time and date. To change or cancel your appointment, please call us on 1300 307 912. Please note we have a 24-hour cancellation policy and cancellations made within 24 hours of your appointment time may count towards your session allocation.
Absolutely. Our telehealth EAP services ensure that employees across Australia, including those in remote areas, can access the support they need. Whether you're in a major city or a rural location, our EAP support is just a call or click away.
Our EAP services in Sydney and Melbourne offer rapid response times. Typically, employees can schedule an appointment within 1-2 business days. For urgent matters, we provide same-day crisis counselling across major Australian cities.

We maintain a rigorous selection and training process for all our EAP providers, whether they're based in Sydney, Melbourne, Adelaide, or any other part of Australia. All our counsellors are qualified psychologists with extensive experience in workplace mental health.

Employee Assistance Programs (EAPs) can significantly improve employee mental health and wellbeing through several key mechanisms: 

  1. Accessible and Timely Support

EAPs provide quick access to psychological counselling and support services, bypassing the need for general practitioner referrals. This early intervention can prevent long-term mental health challenges by addressing concerns before they escalate. 

  1. Comprehensive Coverage

EAPs offer support for a wide range of issues, including: 

  • Stress management 
  • Family and relationship problems 
  • Work-related issues (e.g., bullying, conflict) 
  • Substance use problems 
  • Grief and trauma 

Additionally, EAPs often provide holistic wellbeing support, covering areas such as nutrition, exercise, and financial and legal coaching. 

  1. Confidential and Tailored Services

EAP services are confidential, allowing employees to seek help without fear of workplace repercussions. Sessions can be conducted face-to-face, online, or over the phone, providing flexibility to meet individual needs. 

  1. Proactive Mental Health Maintenance

EAPs focus on proactive mental health care, offering tools and resources for ongoing wellbeing, not just crisis management. This approach helps create a lifestyle where good mental health is the norm. 

  1. Support for Managers

Many EAPs include Manager Assistance Programs (MAPs), providing guidance to leaders on supporting their workforce effectively. This enhances leadership skills and contributes to a positive organisational culture. 

  1. Organisational Benefits

By supporting employee mental health, EAPs can lead to: 

  • Improved retention rates 
  • Reduced absenteeism and presenteeism 
  • Potential financial savings for the organisation 

  

All in all, EAPs play a crucial role in building healthier, happier workplaces by providing accessible, professional, and confidential support that addresses both personal and work-related challenges. 

 

Employee Assistance Programs (EAPs) play a crucial role in addressing workplace stress and burnout through comprehensive support for both employees and managers. Here's how EAPs contribute to mitigating these challenges: 

  1. Direct Support for Stress Management

EAPs provide confidential access to psychologists and allied health professionals, offering psychological counselling to help employees manage stress effectively. These sessions focus on practical strategies such as coping mechanisms, time management, and communication skills. 

  1. Proactive Intervention for Burnout Prevention

By offering early access to support services, EAPs help employees address stress before it escalates into burnout. The holistic approach considers physical health, nutrition, and external factors like financial concerns, promoting overall wellbeing. 

  1. Workplace Support for Managers

Through Manager Assistance Programs (MAP), EAPs provide tailored advice on managing workload, handling difficult behaviours, and addressing poor mental health within teams. This support helps managers develop leadership skills to foster a supportive and safe working environment. 

  1. Crisis and Ongoing Support

EAPs assist organisations in conducting welfare checks following critical incidents or during high-stress periods. They offer flexible access to counselling sessions through face-to-face, online, or phone consultations, ensuring accessibility for all employees. 

  1. Organisational Benefits

By addressing stress and burnout, EAPs enhance employee retention, improve engagement and loyalty, and reduce turnover. They also help minimise workplace risks associated with chronic stress and burnout, contributing to a healthier and more resilient workplace. 

EAPs serve as a vital resource for both individuals and organisations in managing stress and preventing burnout, creating a more positive and productive work environment.