Critical Incident Response

This is the phone number for a critical incident response only and goes direct to PeopleSense by Altius.

For Altius Group general enquires, please contact us or call us at 1800 258 487 during business hours.

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Our registered, clinical psychologists deliver tailored Employee Assistance Programs (EAPs) for organisations, enabling them to offer their employees, and eligible family members, access to free confidential and professional psychological support for personal or work-related issues. Our approach is friendly, caring and focused on providing practical solutions.

EAP counselling provides vital support to improve the mental health, resilience and wellbeing of individuals within organisations. PeopleSense psychologists are available to EAP employees 24 hours per day, 7 days per week for emergency situations and critical incidents. We can arrange for employees to see a psychologist face to face at a location convenient to them or set up an appointment via  telephone or Skype. EAP Counselling can also be provided using Australian Sign Language (Auslan) or with the assistance of an interpreter if required.

How Can EAP Counselling Services Help You?

Employees gain access to free, professional and confidential EAP counselling for problems such as:

  • Relationships issues
  • Anxiety and worry
  • Depression and low mood
  • Trauma
  • Family problems
  • Conflict at home or work
  • Grief
  • Stress
  • Anger
  • Sleep difficulties
  • Drug and/or alcohol problems
  • Decision making
  • Career transition

After listening to our clients to develop an understanding of an organisation’s culture, priorities and needs, we tailor an EAP to deliver the most appropriate professional support services to an organisation, in a way that works best for its employees.

Confidentiality and Privacy

Trust is an essential element of this process. PeopleSense by Altius Group is always concerned about client and employee privacy, as such confidentiality is guaranteed. No personal details or issues raised during the counselling sessions will be communicated to another party without the consent of the employee, except in cases where there is concern for an individual’s safety and wellbeing.

Employee Assistance Program

What is an employee assistance program?

The EAP is a psychological treatment and support services, employers offer to their employees and family members. The service is free and confidential. In addition to access to psychologists, some EAP programs offer access to other health and wellbeing support services, such as nutrition, exercise and financial coaching support. The EAP is access to a range of services for employees to help them maintain their health and wellbeing. Access to these services are offered as an employee benefit.

Who can use an EAP counselling service? Any employee with a workplace with whom we have an existing arrangement with.

What does an employee assistance program do? It provides ready access to and delivers high quality healthcare.

*EAP is just one thing that we do to help organisations improve the health, wellbeing and engagement of their workforce.

What is included in an EAP program? A range of psychological services, including access to high quality psychological treatment, including access to and support from an on-call team of psychologists 24/7/365. Manager support. And additional services, such as wellbeing, organisational development support as requested.

Does EAP cover family members? Yes if the employer of our EAP partner chooses to include family member access.