Employee Assistance Programs (EAP)

An Employee Assistance Program (EAP) is a confidential, professional counselling service funded by employers as part of their commitment to supporting employee wellbeing. It is provided by employers to support employees and their immediate family members with personal or work-related challenges. All sessions are conducted by qualified and registered psychologists to deliver high-quality care.

Our EAP enables workplaces across Australia, including Sydney, Melbourne, Brisbane, Perth, and Adelaide, to provide their employees and qualified family members with confidential counselling and wellbeing services delivered by professional psychologists.

Support is available for a wide range of concerns, such as stress, anxiety, grief, relationship or family issues, workplace conflict, trauma, and more. Sessions are delivered in person, over the phone, or via secure telehealth, including Microsoft Teams. Appointments are offered during business hours and into the early evening. For critical incidents and urgent support, our psychologists are available 24 hours a day, 7 days a week.

1 Choose your session type

You can book a confidential counselling session either in person, by phone, or via secure video telehealth (Microsoft Teams)—whichever works best for your location and preference.

For in-person appointments, simply enter the postcode of a convenient location—near home, work, or anywhere else that suits you.
For telehealth, you can choose between phone or video consultations at the time of booking.

2 Book your session

Appointments can be made directly through our online booking tool or by contacting our intake team. Appointments are available during business hours and into the early evening.

When booking, you can select the gender of your psychologist.
If you have additional preferences or specific needs, our team is available to help you find the right psychologist for your care.
For more information on booking, managing, or changing your appointment, visit our Help page.

3 Meet your clinician

Your appointment will be conducted by a qualified and registered psychologist or allied health professional. Our sessions are tailored, respectful, and grounded in practical support.

4 Continue the conversation

If you're booking a follow-up appointment, your current psychologist will automatically be selected so you can continue care seamlessly.
Prefer a change? You can opt to remove your current psychologist from consideration when booking and view other available clinicians.
Need to reschedule or cancel? You can do this easily through the platform. Please note: a 24-hour cancellation policy applies, which may impact your session credit.

Most EAP programs include a set number of sessions funded by your employer. If you require additional support, you can continue with private sessions at your own cost.

All sessions are strictly confidential. No personal details will be shared with your employer unless you provide written consent or if there’s a concern for your safety or the safety of others.

Psychological Support and EAP Counselling Services

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Our psychological support and counselling service provides vital and confidential support to improve the mental health, resilience, and wellbeing of individuals.

We offer EAP support for a wide range of issues people face at work or home, including:

Depression and anxiety
Stress management
Family or relationship problems
Children's and adolescents' mental health
Work-related issues (like bullying, conflict, and redundancy)
Alcohol or other substance use problems
Grief and loss
Trauma
Other personal or work-related concerns

All sessions are conducted by psychologists or relevant professionals and can be face-to-face, online or via phone using a friendly, caring approach that focuses on practical solutions.

Benefits of providing employees access to workplace psychological counselling and support:

Saves employees from having to wait a long time for an appointment at a general practitioner's office in search of a psychologist or other certified mental health professional. Many may find it too tough and time-consuming, so they proceed alone.
Enables employees to access psychological and counselling service sooner, which may reduce the likelihood of longer-term poor mental health outcomes.
Supports employee engagement and retention and reduces psychosocial risk in the workplace.

Employers may also arrange for us to carry out Welfare Checks with employees for whom they have concerns, whether this is following a Critical Incident or other stressors. This can be important in determining what additional support their employees may need in moments of crisis.

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Manager Support & Referrals

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Altius offers dedicated support for managers and team leaders through our Manager Assistance Program (MAP), a key component of our broader EAP services. This program helps managers across Australia confidently respond to complex team challenges, mental health concerns, and behavioural issues in the workplace.

Delivered by senior psychologists, MAP provides short-notice consultations to assist with time-sensitive matters such as:

Concerns about an employee’s fitness for work
Difficult behaviours or interpersonal conflict
Mental health risks and stress management
Change management and workload concerns
Upholding WHS/OHS obligations while managing teams

Whether you’re leading through high-stakes decisions or navigating organisational change, MAP gives you expert, practical guidance aligned to your workplace policies. Our psychologists take the time to understand your organisation's culture so the advice is relevant, respectful, and actionable.

Managers receive tailored strategies to build psychological safety, resolve conflict fairly, and support the wellbeing of their teams—making your workplace safer and more productive. By integrating MAP with your EAP program, you equip leaders with the tools they need to create healthier, high-performing teams.

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Employee Assistance Programs (EAPs) support workplace wellbeing by offering professional, confidential, and evidence-based assistance. EAPs are designed to help employees manage personal and work-related challenges through structured support services.

1. Accessible and Timely Support

EAPs provide employees with timely access to qualified mental health professionals, including psychologists and counsellors. Early intervention can assist in addressing concerns before they escalate, promoting better mental health outcomes.

2. Comprehensive Coverage

EAPs may offer support for a wide range of issues, including:

Stress management
Family and relationship problems
Work-related issues (e.g., bullying, conflict)
Substance use problems
Grief and trauma

Additionally, EAPs can provide holistic wellbeing support, covering areas such as nutrition, exercise, and financial and legal coaching.

3. Confidential and Tailored Services

EAP services are confidential, adhering to privacy laws and ethical guidelines, allowing employees to seek help without fear of workplace repercussions. Sessions can be conducted face-to-face, online, or over the phone, providing flexibility to meet individual needs.

4. Proactive Mental Health Maintenance

EAPs promote proactive mental health care, offering tools and resources for ongoing wellbeing. This approach can help create a lifestyle where good mental health is the norm.

5. Support for Managers

EAPs can include Manager Assistance Programs (MAPs), offering leaders guidance on:

Supporting employees in distress
Promoting psychologically safe workplaces
Managing team dynamics effectively

This contributes to a healthier organisational culture.

6. Organisational Benefits

By supporting employee mental health, EAPs contribute to:

Enhanced employee engagement and retention
Reduced absenteeism and presenteeism
A more supportive and productive work environment

All in all, EAPs play a crucial role in building healthier, happier workplaces by providing accessible, professional, and confidential support that addresses both personal and work-related challenges.

How it Works

Psychological Support and EAP Counselling Services

Manager Support & Referrals

Frequently Asked Questions About our EAP Services

Elevate the health and wellbeing of your people