Employee Assistance Program
Our Employee Assistance Program (EAP) enables workplaces across Australia, including Sydney, Melbourne, Brisbane, Perth, and Adelaide, to provide their employees and qualified family members with confidential counselling and wellbeing services delivered by professional psychologists.
Employees can opt to set an appointment for in person session at our many offices nationwide or set up a telehealth EAP appointment. Appointments are available during business hours and into the early evening. For crisis counselling and critical incidents, our psychologists are available 24 hours per day, 7 days per week.
Our Employee Assistance Program Services
Psychological Support and EAP Counselling Services
Our psychological support and counselling service provides vital and confidential support to improve the mental health, resilience, and wellbeing of individuals.
We offer EAP support for a wide range of issues people face at work or home, including:
- Depression and anxiety
- Stress management
- Family or relationship problems
- Children's and adolescents' mental health
- Work-related issues (like bullying, conflict, and redundancy)
- Alcohol or other substance use problems
- Grief and loss
- Trauma
- Other personal or work-related concerns
All sessions are conducted by psychologists or relevant professionals and can be face-to-face, online or via phone using a friendly, caring approach that focuses on practical solutions.
Benefits of providing employees access to psychological counselling and support:
- Saves employees from having to wait a long time for an appointment at a general practitioner's office in search of a psychologist or other certified mental health professional. Many may find it too tough and time-consuming, so they proceed alone.
- Enables employees to access psychological and counselling service sooner, which may reduce the likelihood of longer-term poor mental health outcomes.
- Supports employee engagement and retention and reduces psychosocial risk in the workplace.
Employers may also arrange for us to carry out Welfare Checks with employees for whom they have concerns, whether this is following a Critical Incident, or other stressors. This can be important in determining what additional support their employees may need in moments of crisis.
Manager Assistance Program (MAP)
Managers experience new challenges daily and may have to make difficult decisions that affect their employees.
Our Manager Assistance Program (MAP) is an essential component of our employee assistance services, designed to support workplace managers and supervisors across Australia. It assists with issues such as:
- Concerns about an employee's fitness for work
- Organisational change management
- Handling difficult behaviors
- Workload management
- Addressing poor mental health in the team
- Stress management techniques
Our senior psychologists provide friendly and caring support focused on providing practical solutions.
Appointments are available at short notice to provide managers/supervisors with the advice they need to respond to an issue. We get to know our clients and the culture of the organisation so we can ensure the advice is tailored for every client.
Benefits of our Manager Assistance Program:
- Can provide managers with confidence, peace of mind, and enhanced leadership skills. All these attributes support the manager and their current and future staff.
- Is delivered by our senior psychologists experienced in supporting a positive organisational culture.
- Educates managers on the key attributes shared by successful people managers.
- Offers guidance on how managers can best support teams by providing a safe working environment, communicating effectively, monitoring the health and welfare of their team, addressing performance issues appropriately, and operating within your organisations’ WHS/OHS policies.
Wellbeing Support
Prevention is always better than cure. Our employee support services focus on holistic wellbeing to invest in your team's future health and happiness. Employees are impacted by a range of difficulties that can affect their mental and/or physical health. Having access to a wellbeing program, can provide encouragement or knowledge to improve their situation.
Some of the most common factors that impact a person’s wellbeing include physical issues, poor nutrition, financial concerns or legal matters. Providing advice on a personal matter can pay dividends in terms of loyalty to the organisation and positive word of mouth.
Altius Group wellbeing support:
- Is based on a holistic approach to wellbeing.
- Draws on the combined skills and knowledge of our allied health professionals with diverse backgrounds across psychology, physiotherapy, exercise physiology and rehabilitation.
- Is always tailored to meet the concerns and goals of the individual.
Need help finding the right EAP services? Speak with an expert.
Why choose Altius Group for your Employee Assistance Program?
Frequently Asked Questions About Our EAP Services
We maintain a rigorous selection and training process for all our EAP providers, whether they're based in Sydney, Melbourne, Adelaide, or any other part of Australia. All our counsellors are qualified psychologists with extensive experience in workplace mental health.