Critical Incident Response

This is the phone number for a critical incident response only and goes direct to PeopleSense by Altius.

For Altius Group general enquires, please contact us or call us at 1800 258 487 during business hours.

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The impact of the COVID-19 pandemic has been significant and widespread.

While our partners work through their own organisational challenges, we understand you need certainty, guidance and continuity from your service providers. Feeling anxious, vulnerable and overwhelmed during uncertain times is understandable, and it is critical to have secure access to reliable, high quality psychological support.

PeopleSense by Altius have been, and will continue to be here for you during times of global uncertainty.

We are continuing strong and reliably service delivery across all clinical and organisational psychology service levels. We have taken a range of steps in recent weeks to keep our team safe, as well as to ensure the clients within communities we serve are not made vulnerable through the delivery of our services. The most visible change we have made is to shift the majority of psychological services to remote delivery (telephone or internet video formats), to increase social distancing and mitigate virus transmission though service delivery.

We have full digital service interaction capabilities and are encouraging all clients to transition to remote service formats. Appointment wait times for telephone or internet video EAP sessions nationally are low and clients can expect to get these appointments within 2-3 days of contact. We will continue to provide immediate support for clients at risk. We appreciate you communicating this to your staff and encouraging the uptake of our best-practice remote service formats.

We recognise our customers will continue to incur accidents and unexpected emergencies, unrelated to COVID-19. We remain positioned to provide uninterrupted urgent welfare assistance, Critical Incident Response (CIR) and 24/7 emergency counselling as requested.

Our Account Managers and reception team are available to assist you with managing the psychological impact and response. We can provide individual and bespoke group-based interventions to meet your requirement. Many of our customers are also including Individualised Exercise Programs and Nutrition Support into their EAP contract, to assist isolated staff to maintain their physical wellbeing.

You may also be aware we are running a free webinar for our customer partners and clients on Thursday, 26th March 2020. The topic is natural disasters, pandemics, emotional responses and coping, and we welcome all to view the webinar session.

As you know the situation is evolving daily and our response will continue to be guided by the relevant government and industry authorities. Regardless, we are completely confident in our ability to provide continuity with minimal disruption to services delivery into the future.

We are here for you and your people.